Fee and Refund Policy

Last updated: January 15, 2026

This Fee and Refund Policy outlines how Nextute (“Nextute”, “we”, “us”, or “our”) handles fees, payments, and refunds for our education programs.

Fees and Payment

Payment Terms

  • Payment Due Date: All term fees must be paid in full before the commencement of the term.
  • Early Enrollment: Students will not be confirmed for the term until payment is received.
  • Payment Method: Fees are payable via bank transfer. Bank details will be provided on the invoice or upon enrollment.
  • Invoicing: Invoices will be issued prior to each term start date with clear payment instructions and due dates.

Fee Structure

  • Term fees are calculated based on the number of sessions scheduled for each term.
  • Fee amounts vary depending on the program, subject, and class duration.
  • Detailed fee schedules are provided during the enrollment process.
  • Any additional materials or resources required will be communicated in advance.

Late Payment

  • Failure to pay fees by the term start date may result in the student’s place being forfeited.
  • We reserve the right to withhold access to sessions until outstanding fees are paid.
  • In exceptional circumstances, alternative payment arrangements may be considered on a case-by-case basis.

Australian Consumer Law

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law (ACL) or other applicable consumer protection laws. Our services come with guarantees that cannot be excluded under the ACL. If we fail to provide services with acceptable quality or care and skill, you may be entitled to a refund or other remedy under consumer law.

General Refund Policy

  • Change-of-mind refunds: For change-of-mind requests made after a term has commenced, refunds are generally not provided for sessions already delivered. However, you may be eligible for a pro-rata refund for any undelivered sessions, minus a reasonable administrative fee.
  • Cancellation by Nextute: If we cancel a session and cannot provide a suitable make-up session, we will credit or refund the session fee in full.
  • Exceptional circumstances: In cases of prolonged illness, family emergency, relocation, or other significant circumstances (supported by appropriate evidence), partial pro-rata refunds or credits may be provided at our discretion.

Make‑Up Sessions and Credits

  • If a student is unwell or unable to attend, parents/guardians must provide reasonable notice at least 1 hour before the lesson start time.
  • With timely notice, we will offer either:
    • A make‑up session within the current term (subject to availability), or
    • An adjustment (credit) applied to the next term’s fees.
  • Sessions missed without required notice are considered “no‑show” and are not eligible for make‑up or credit.

Payment Method and Processing

  • Payments are accepted via bank transfer. Bank details will be provided on the invoice or upon request.
  • Approved refunds are processed to the original payer. Processing times may vary depending on banking institutions.

How to Request a Refund

Please email your request to info@nextute.com.au with your student name, session date(s), and reason. We will respond within a reasonable timeframe.